At Cairo Cables, we recognize how important the privacy of your data is to you, and we believe that the process of collecting information should be transparent. In this Privacy Policy, we explain how Cairo Cables and all its branches and affiliates collect, use and share the information we obtain from you when you use our website and mobile application, to demonstrate our commitment to protecting all your personal data that we collect about you through our website or application.

Our commitments to your privacy

Types of data we collect

We may collect the following types of information when you use our app or website:

Personal information that may identify individuals:

• Full name (first and last name)
• Cell Phone Number
• Email address
• Shipping and delivery address
• Country of residence and city
• Demographic information (gender, zip code)
• Username and password (encrypted)

Technical information:

• IP Address
• Device type and operating system
• Browser information
• Unique Device ID
• Usage and app interaction data

Geo-location information:

• We may collect geolocation information with your consent to optimize the delivery service
• You can turn off location sharing from your device’s settings at any time

Important note: Your use of our app or website implies your consent to the collection, transfer, processing, storage, disclosure and use of your data as specified in this policy.

How to collect data

We collect and process your data when you provide it directly to us through:

• Create a new account on the app or website
• Place an order or product inquiry
• Subscribe to our newsletter or promotions
• Participate in a customer survey or provide feedback
• Contact customer service via email or phone
• Using the app or browsing the website

Use of data

We may use your personal information for the following purposes:

• Fulfillment of orders: Processing purchase orders and arranging shipping and delivery
• Customer service: Answering your inquiries and providing technical support
• Service optimization: Developing and improving our app and services based on your usage
• Marketing communications: Sending periodic newsletters and promotions (you can unsubscribe at any time)
• Security and protection: Protect your account and prevent fraud and illegal activities
• Legal compliance: Meeting Legal and Regulatory Obligations
• Analytics and research: Understanding user behavior and preferences to improve the user experience

Data storage and retention

Cairo Cable stores your data securely on its protected servers, and we will retain all data collected about you for as long as we deem necessary and/or as required by applicable laws in the Arab Republic of Egypt, and only for the purposes for which it was collected.

Data retention period:

• Account data: As long as your account is active + 3 years after account closure
• Order records: 7 years for accounting and legal purposes
• Technical data: One year from last use

Data sharing

Cairo Cables will not share, sell or rent your personal information to any third party for marketing purposes, unless you give us permission or consent to do so. We may share and use your personal information as follows:

• with our branches and affiliates: To coordinate services and optimize the customer experience
• With service providers: Shippers, payment processors, cloud service providers, and trusted business partners who help us run the app
• For legal compliance: To comply with applicable laws or a judicial proceeding or court order
• with law enforcement agencies: When necessary to investigate illegal activities or prevent fraud
• In the event of a merger or acquisition: Your data may be transferred as part of the company’s assets

Data security

We have strong technical and organizational security measures in place to protect your personal data, including:

• Encrypt data in transit and storage with SSL/TLS
• Use advanced firewalls and intrusion detection systems
• Access control and multi-factor authentication
• Periodic security reviews and penetration tests
• Train employees on information security best practices

Your data rights

As a user of the App, you have the right to:

• View data: Request copies of your personal data held by us
• Correction of data: Request to correct or supplement any inaccurate data
• Data erasure: Request the deletion of your personal data in certain cases
• Restriction of processing: Request to restrict how we use your data
• Data transfer: Request to transfer your data to another organization
• Withdrawal of consent: Withdraw your consent to data processing at any time
• Object to marketing: Unsubscribe from marketing messages

To exercise any of these rights, please contact us using the information below.

Cookies

We use cookies and similar technologies to improve your experience on our website and app. You can control the use of cookies through your browser settings.

Third-party links

Our app or website may contain links to third-party websites. We are not responsible for the privacy policies or content of these sites. We advise you to read the privacy policies of any site you visit.

Children’s data privacy

Our App is not intended for children under the age of 13. We do not knowingly or intentionally collect or use any personal information of any child under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

Updates to the Privacy Policy

We review this Privacy Policy periodically, and we reserve the right to modify it at any time. We will post any updates on this page, and if the changes are material, we will notify you by email or through an in-app notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

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